Mayor Vincent C. Gray

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How May We Help You?

We are constantly updating our online services, but we need your feedback to improve your experience processing your requests. Find a comprehensive list of information, surveys, and feedback and request forms to get in touch with us.

If you are are searching for information, please use the search bar located at the top of every webpage. Use our Agency Directory and Telephone Directory for contact information or call 311. These directory links are also listed at the top or bottom of every webpage. Several District agencies also send out messages and provide customer service through a variety of social networks listed below. Be sure to send us your comments.

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FeedbackCan you suggest ways to improve DC government services? We need your help. Do you have questions about a certain public service but are not sure where to turn? Select the form below and be sure to specify a topic in the subject line. Your comment or question will be forwarded to the appropriate agency or department.



How's Our Service?

Did you recently have an experience with the DC government that you want to share with us? Use Grade.DC to tell us how we did.


How's Our Service?

Talk to the Mayor

Send a comment or question directly to the Mayor. The Mayor personally welcomes your suggestions or observations to improve government operations.

Talk to a Director

You can submit comments to District agency directors and commissioners as well. Many directors also conduct online chats periodically through the month.


Online Chat


Make a Service Request

Submit a service request.The Service Request Center, also known as, allows you to request DC government services and track your requests online.


Report a Website Problem

Are you experiencing difficulty with any pages on DC.Gov? We'd like to hear about it so we can fix it.

Report a Problem with DC.Gov.


Contact the Webmaster

The DC.Gov web portal is made up of hundreds of thousands of pages and over 100 websites. District agencies are responsible for the content posted on their sites. If you have questions regarding the contents of a particular page, contact the appropriate agency. You will be able to find their main phone number on the left-hand side of the page or within the body of the page. If no contact information is provided, call 311. 

We want to ensure that we capture your feedback on your overall experience with the web portal so that we can make improvements. Do you have a comment about the DC government website (e.g. broken links, slow loading, omissions, user–friendliness)? Send in your observations to the main webmaster and your comment will be routed to the appropriate team or agency office.