Mayor Fenty Names More Cabinet Nominations Today, Mayor Adrian M. Fenty announced his nominations for the directors of the Addiction, Prevention and Recovery Administration (APRA), Office of Aging, Child and Family Services Agency (CFSA), Department of Consumer and Regulatory Affairs (DCRA), Department of Human Services (DHS), and the Office of Risk Management (ORM). Linda Argo Director, Department of Consumer and Regulatory Affairs Mayor Fenty has nominated Linda Argo to be the director of the Department of Consumer and Regulatory Affairs (DCRA.) Currently the interim director, Argo was previously the deputy director of DCRA, responsible for the agency’s public service enhancements.  She successfully established the agency’s Office of Communications and Customer Service (OCCS), which is radically overhauling the way DCRA delivers information and services to the public. Her office has assumed responsibility for regularly communicating with civic groups and advisory neighborhood commissioners (ANC), coordinating complex multi-agency inspections actions, providing up-to-date information and increasing the number of services on the web and meeting regularly with business and industry partners. Ms. Argo has been responsible for a major initiative to enhance Internet, phone and face-to-face service delivery. Under her leadership, DCRA recently completed intensive cross-training of the Permit Center's staff in customer-service solutions. The Center opened their new streamlined permitting center on June 18. Argo is also implementing a comprehensive overhaul of call center, long a source of frustration for DCRA customers. Argo has 30 years of management experience, the last eight of which have included managing major innovations in District government customer service. She served as the chief of staff and public information officer at the Office of the Chief Technology Officer (OCTO) for nearly six years and established OCTO’s public information

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