How can I become a tester?

The Mayor has high expectations for District agency operators. In 2004, 95 percent of call center and serviceline operators at agencies reporting to the Mayor are expected to provide telephone service rated good or excellent on courtesy, knowledge, etiquette, and overall impression. We need your help to achieve this goal. If you would like to become a tester and rate the customer service of government agencies you interact with, please follow the instructions below.

1. Read the Mayor's minimum standards for telephone customer service.
2. Read the rating system
3. Call the agency, score it, and submit the form online.