Customer Service Operations
Quality Assurance Tester Program

How well are the agencies performing?

The reports below illustrate District government agencies' overall scores in courtesy, knowledge, etiquette, and overall impression. Each agency received approximately 100 calls for each reporting period. All categories were averaged to determine the total for each agency. Agencies are listed in the ascending order and compared with the District average.

FY '04 - 1st Quarter Results
  • Final Agency Rating Results*
  • Correspondence Sheet*
  • Overall Result Chart*
    		•  FY '05 - 1st Quarter Results
  • Telephone Tester Rating Results*
  • Overall Result Chart*
    		•  FY '06 - 1st Quarter Results
  • Final Agency Rating Results*
  • Overall Result Chart*
    		•
    FY '04 - 2nd Quarter Results
  • Telephone Tester Rating Results*
  • Overall Result Chart*
    		•  FY '05 - 2nd Quarter Results
  • Telephone Tester Rating Results*
  • Overall Result Chart*
    		•  FY '06 – 2nd Quarter Results
  • Final Agency Rating Results*
  • Overall Result Chart*
    		•
    FY '04 - 3rd Quarter Results
  • Telephone Tester Rating Results*
  • Overall Result Chart*
    		•  FY '05 - 3rd Quarter Results
  • Final Agency Rating Results*
  • Overall Result Chart*
    		•  FY '06 – 3rd Quarter Results
  • Final Agency Rating Results*
  • Overall Result Chart*
    		•
    FY '04 - 4th Quarter Results
  • Telephone Tester Rating Results*
  • Overall Result Chart*
    		•  FY '05 - 4th Quarter Results
  • Final Agency Rating Results*
  • Overall Result Chart*
    		•  FY '06 – 4th Quarter Results
  • Final Agency Rating Results*
  • Overall Result Chart*
    		•


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