Organizations are successful when the leader of the organization is invested and interested in the outcome, and each employee is aware of it. Here are tips to demonstrate your commitment:

• Communicate to employees that they are the agency's image. How they interact with customers builds the impression of the agency.
• Communicate to individual employees that you are dedicated to providing excellent customer service.
• Communicate the reward/recognition and disciplinary action that will be taken should employees meet or not meet customer service standards.
• Delegate a senior level employee as your customer service liaison, and empower this employee to communicate and enforce customer service initiatives within the agency to all employees.
• Recruit front–line employees that have successful experience in direct service–related environments.
• Make sure every employee understands the problem–solving process and the expectation that the process is followed.
• Participate in customer service initiatives within your agency, and play an active role in changing the organization's culture.
• Embrace customer service initiatives
• Seek to find long–term solutions to constituent problems instead of explanations and "quick fixes."