Format of Letters and Memoranda: The purpose of formatting guidelines is to ensure uniformity in the presentation of District government letters and memoranda.

District Agency Home Page Requirements (Website): Website requirements are to ensure that all agency web pages contain consistent and accurate information that is easily understood and useful for constituents. All website forms should have a designated agency email address (for receipt of submissions) and should follow responsiveness standards. Website standards and guidelines have been established by the Office of the Chief Technology Officer and should be adhered to accordingly. District agencies can request a Web Style Guide or refer any questions to OCTO Communications at (202) 727-2727 or by email.

EXEMPTIONS: The following exemptions apply to this policy:

• Mayoral issuances (i.e. Mayor's Orders, Mayor's Memoranda, and Mayor's Administrative Instructions)
• Correspondence where laws govern responsiveness (e.g. claims and lawsuits)
• Matters in litigation or where legal rule may apply and govern responsiveness
• Documents or transaction–based correspondence where timeframes for response are established and clearly articulated (e.g. DMV car registration renewal application)
• Documents, transaction–based correspondence, or applications where pre–established regulation processes govern guidelines and responsiveness (e.g. FICA and housing applications)